General use and conditions

The following terms and conditions regulate the access and use of the site www.OkLanzarote.com.

1. Identification

On one hand, LUIS MANZANO PÉREZ DE SANTANA, (hereafter OkLanzarote), in the capacity of tourist intermediary with licence I-0003431.2, with tax identification number 42861629W and with registered office at Avenida Mesa y López, 15 – 7º B | 35006 Las Palmas de Gran Canaria (Las Palmas) – SPAIN, telephone number: +34 928 493 216 and email address info@OkLanzarote.com

And on the other hand, the individual, hereafter referred to as the user, who accesses the page to inform themselves and contract the services offered via the website.

2. Website use policies

The user declares that he or she is of legal age (over 18 years of age) and has the legal capacity to acquire the services offered via the website in accordance with these General Conditions, which he or she comprehends and understands in its entirety. In the event of contraction by a minor, OkLanzarote will not be responsible for the expenses incurred by the minor, parents or guardians.

Use of this website implies an agreement between the user and OkLanzarote, by means of which he or she expressly agrees to full and unreserved adherence to each and every one of the General Conditions published by OkLanzarote at the moment in which the User accesses this portal, especially those established on the limitation of liability of both OkLanzarote and any provider of tourist services or travel. Therefore, the User must carefully read the General Conditions each time he or she uses the website, given that the Conditions may have been modified since the last time it was accessed by the User.

OkLanzarote understands that those who use its website, booking the various activities and excursions, fulfil the necessary legal requirements regarding the ability to enter into these contracts and that, given this, tacitly agree to be subject to the terms and conditions in the following sections.

OkLanzarote is not responsible for any damages that may be suffered by the User in using this website, such as viruses or other harmful element, inconvenience or incident of any kind.

This website is solely and exclusively for the personal use of the User. Modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation for commercial or equivalent gains are prohibited.

The User agrees to use the services and contents of www.OkLanzarote.com in accordance with the Law and the general and particular terms and conditions of the services offered at any time, and must refrain from using them for:

• Introducing software or applications to the network with the intention of causing damage to the computer systems of OkLanzarote, its providers or third-party Users of the internal network or of this website.

• Performing illegal activities, contrary to good faith, customs, morals or public order.

• Performing activities that constitute a violation of the regulation on intellectual and industrial property or any other norm of the applicable legal order.

• Making speculative, false or fraudulent applications or contracts.

The User is responsible for providing his or her data correctly during the contracting processes established on the website, and the User must always enter all the identification information correctly and exactly as they appear on the ID or passport.

The User will answer to, in any case, the veracity of the information provided and will be responsible for communicating to OkLanzarote any modification thereto, with OkLanzarote reserving the right to exclude from the registered services any User who has provided false information, without prejudice to the other actions that proceed in Law.

OkLanzarote offers its website and access to it for free, dedicating time and effort in keeping it updated and in proper working order. The limitation of liability of OkLanzarote responds to and is based on the applicable legislation.

If for reasons of force majeure it is impossible to execute the purchases or reservations of services contracted through OkLanzarote, provided that OkLanzarote does not have the capacity to resolve said causes, it will be exempt from any social, legal or economic responsibility that affects such situations.

OkLanzarote reserves the right to deny or withdraw access to the website at any time and without prior notice to users who do not comply with these General Conditions or who have misused the services and content published on it.

3. Making reservations

When a User makes a reservation, he or she implies acceptance of the Privacy Policy of OkLanzarote as well as the Conditions of Use and Contracting determined in this document and in the specific conditions of the providers of the services offered and will be subject to its compliance. The service is contracted directly with the provider, with the intermediary of OkLanzarote.

The realization of the user of reservations or purchases of products or services from the providers that the user chooses will also therefore be subject to the specific terms and conditions that such providers establish for each case, and that the user accepts at the end of his or her reservation or purchase.

The user consents to accept and follow the terms and conditions of purchase to be established by each provider with which he or she chooses to contract, including the payment of any accrued amounts and compliance with any rules and restrictions regarding the availability of tarifs, products or services.

All of the reservations made on our website are recorded and therefore archived automatically in our system. Proof of this is the reservation confirmation page, which automatically indicates to the client his or her reservation number, locator and all information. In addition, the system automatically sends the client’s reservation information to his or her email along with his or her locator number and all of the information about the method of payment and confirmation of the trip. It will also always indicate a contact number for resolving any question or concern.

OkLanzarote provides a fast online reservation method available 24 hours a day in a secure manner. The reservations will be made via the OkLanzarote site and formalized with the company that carries out the activity in question. Given the diversity of the activities, they may require different methods of payment or different days of advance notice in order to make the reservation according to the demand and capacity of said activity or excursion.

The data entered by the User will be truthful and of his or her ownership, especially those related to the methods of payment.

Exceptionally, in the event that it is not possible to reserve the requested day online, OkLanzarote will be available to Clients via info@OkLanzarote.com and will be responsible for solving the problem or proposing other alternatives of interest. Likewise, in the event it is not possible to make the reservation online, the client may call the number +34 928 493216, through which the reservation can be attempted to be made by telephone. In the event there are problems when making a reservation, OkLanzarote is available to Clients via the methods indicated in the “Contact” section.

Given that OkLanzarote acts as an intermediary, each reservation is communicated automatically and in real time to the Company that offers each activity. As there are many activities and many different providers, it will not be possible to contract more than one activity with each reservation, so Clients should make as many reservations as activities or excursions they wish to hire.

After making the reservation, a confirmation will automatically be sent to the email provided. In the event this is not received and once the spam inbox has been checked, you may contact OkLanzarote in order to resend confirmation manually. With the exception of theme parks, it is not necessary to print the confirmation. It is enough to show it on any mobile device. In the theme parks, only the first page of the sent PDF needs to be printed. Certain providers may require the printout.

The reservation document includes, in every case, the name of the Company providing the activity that has been contracted as well as its contact information. If the reservation includes transportation, the bus will include either the name of the company or the activity that has been contracted in order to identify it.

In order to avoid a lack of availability or limitations of any kind, it is recommended that the reservation be made as far in advance as possible.

The User will be responsible for any illegal act that differs from the realization of the reserved activity. Should OkLanzarote consider the existence of such a possibility, it will be entitled to cancel the reservation in question.

Likewise, the User agrees, when contracting through OkLanzarote, that it acts as a mere intermediary in the reservation and hiring of activities and excursions offered by the various companies and does not assume the risk and fortune of the operations. Neither is it responsible for information provided by the different providers.

4. Modifying reservations

There will be no extra cost for the Clients to modify the date of their reservation to a different one through reliable means, provided that it is at least 48 hours before the date of the reservation and there are places available. For said modification, you can contact either the provider of the activity or OkLanzarote.

Tourist activity is affected by multiple urban circumstances (i.e., road closures, local events, etc.), logistical circumstances (i.e., highway closures, infrastructures, construction, etc.), climatological circumstances (i.e., rain, snow, state of alert, sea conditions, etc.) and geopolitical circumstances (i.e., manifestations, riots, holidays, etc.) outside our capacity of control. OkLanzarote’s providers may slightly modify the contents of the reservations when, due to this type of seen or unforeseen circumstance, the routes, schedules and visits cannot be performed in the same way as depicted in the online offer. In such case, the providers will try to provide the service in the best way possible, substituting services of a similar objective and cost that could not be enjoyed by others.

5. Cancelling reservations

The cancellation of the reservation of the different activities and excursions offered will be subject to the policies and terms of the provider Company that offers them. In general, up to 48 hours before the Client may cancel, the amount paid is fully refunded. However, during the last 48 hours, the cancellation may involve penalties that will be clearly stated in the service offer. In any case, cancelling within the last 24 hours forfeits the right to any refund.

If any activity has a different cancellation policy, this will be reflected in the offer, during the reservation process and in the confirmation or voucher of the reservation.

The provider, however, may cancel the reservation at any time for causes of force majeure and always thinking about the safety of the users, automatically refunding the quantity paid without the User being able to claim any additional amount (i.e., taxi, travel to the pick-up point or to the location of the activity). In these cases, the provider will notify the User as soon as possible via the contact methods indicated on his or her reservation. It is the User’s responsibility to be reachable through these means.

6. Limitation of liability

OkLanzarote is not responsible for any inconvenience, accident, damage or problem caused by force majeure or incidentally beyond its control.

OkLanzarote offers on its site a great diversity of leisure and sports activities that require the User to have full physical and psychological capabilities. It is the User’s responsibility to inform OkLanzarote or its providers of any circumstances related to his or her health that may pose a risk to the User or third parties during the realization of the activity, enabling OkLanzarote and its providers to reject the reservation.

In the event the User is not present for the reserved excursion or activity, no refund will be made and the amount paid will be lost. Likewise, Clients are subject to the fulfilment of the pick-up and transportation times of each of the contracted activities.

When choosing the option of “pick-up at the hotel or a place close to it,” the User will have a designated time and meeting point and can consult these at any time on his or her reservation voucher. In the event the pick-up point is not the hotel entrance, OkLanzarote or the activity provider will send an additional email indicating the pick-up point with respect to your accommodation. It is the Client’s responsibility to locate the pick-up point and call or contact the provider if he or she has any questions about the indicated pick-up point. The User must always be punctual, and as a general rule it is convenient to arrive about 5 or 10 minutes in advance of the indicated time.

If the User arrives late or is not at the agreed upon point, he or she will have no right to any refund for the amounts previously paid or any expenses occasioned.

If more than 10 minutes pass with respect to the indicated pick-up time and the bus/guide has not arrived, the User can call the telephone number +34 928493216 or the telephone number of the provider that appears on the reservation voucher.

OkLanzarote and the provider Company are not responsible for the possibility of delay in the predetermined Schedule or that the route of certain excursions may be altered as a result of the state of the roads, weather conditions or any other circumstances of force majeure outside the capacity of control of OkLanzarote or any of its providers.

OkLanzarote is not responsible for the loss of luggage or personal effects of the Users during the activities or excursions. Neither will it be responsible for damages suffered by the User nor his or her death on the different excursions when the User has acted recklessly, without due diligence or by disobeying the instructions and guidelines determined by the tour guides in said activity. Likewise, in the case of adventure activities or excursions, whether on land or any means of transport, the User accepts under their own responsibility when contracting these activities any risks that may be incurred when doing them for themselves and any minors whose custody they hold. Therefore, OkLanzarote recommends to Users that for the greatest protection and security, they should contract on their own the appropriate insurance policies to prevent and protect themselves from possible incidents, without prejudice to the guarantees offered by the providers.

OkLanzarote is exempt of responsibility in relation to the content of the provider’s pages and any inconveniences arising from them.

The service providers are responsible for these to the extent that determines the incident, as well as having the permits, licenses and insurance necessary for the performance of their activities.

The User accepts responsibility for the economic consequences that derive from any use of this Website and that result from the unauthorized third party of the personal and secret password of the User of the website OkLanzarote.

OkLanzarote makes the greatest efforts to update, maintain and operate its website, offering the User this site as a tool for obtaining products and services. However, OkLanzarote cannot guarantee the absence of technical failures, the total security of the Web service, or that the web site is operative 24 hours a day, 7 days a week at all times.

OkLanzarote provides through its website different information about products and services offered or provided by third parties. Therefore it assumes no legal responsibility for the lack of authenticity, fidelity, accuracy and/or updating of the reviews contained in the offers of products and/or services offered on the website by the different providers of products and/or services.

In any case, OkLanzarote does not assume responsibility for the damages and prejudices that can accidentally be caused, directly or indirectly, from the purchase of a product or provision of a service offered on third-party website, by negligence of the supplier of said product or service or by other cause outside of OkLanzarote. Likewise, OkLanzarote assumes no responsibility for those third-party products and/or services that, although offered on the website of OkLanzarote, are not directly managed by us. The limitation of responsibility of OkLanzarote is that provided by the applicable legislation for this purpose, and especially the one related to the sectoral regulation of tourist intermediaries.

If due to force majeure (including the declared, as well as by social, political, economic, strikes or any other type of instability affecting citizen security in general or of the User in particular) there are deficiencies in the reservations, confirmations and/or executions of any services contracted through OkLanzarote, and for situations that are not predictable or avoidable by OkLanzarote or even if it is impossible to comply with some of the agreed services, OkLanzarote and/or the collaborating companies of OkLanzarote are exempt from any indemnification obligation, according to the current legal provisions.

Responsibility for the content of the information

The information contained on the website is offered for the convenience of the user. The management and updating of the information on offers, products or services, prices, routes, circuits, characteristics and any other facts and information relevant to the products and services offered through this website corresponds to the respective Providers of products, without OkLanzarote being responsible for the maintenance, supervision or updating, nor having the possibility of verifying the accuracy, reliability, precision or completeness of said information.

OkLanzarote in fulfilment of its standards of quality and integral attention to the user, develops its best efforts in order to continuously review the information published using its technology and qualified personnel; however, such information is not exempt from containing inaccuracies, mistakes or any kind of material error or arithmetic error generated in an involuntary way. OkLanzarote does not guarantee the accuracy or reliability of the information or content of the website, nor can any implication of responsibility or liability be attributed to it that is attributable to the service providers for the erroneous data provided to them for the marketing of the services via the website. In particular, OkLanzarote shall be entitled to refuse all liability in the case of typographical or numerical errors with respect to which it would have operated with diligence and immediacy and good faith both for its correction and to inform the User regarding it and to reimburse any amounts anticipated in such case; this exemption from liability will be especially applicable in the event of acquisition of services in which a sales price is detected that is disproportionately misaligned with respect to the reasonable market value of the product and therefore notoriously erroneous for the perception of the average user.

Comments and opinions: The user may publish his or her opinion regarding the contract activity once it is performed. OkLanzarote reserves the right to publish and modify it. In any event, OkLanzarote is not responsible for the opinions expressed on its website, being the responsibility of the authors of said opinions.

The conditions of general use and hiring of OkLanzarote are read and accepted by the user in the English language, declaring full understanding of this one.

7. Price

Through the website, the user has access to information about the third party leisure activities related to tourism and may make reservations to OkLanzarote for these products, paying part or all of it to OkLanzarote and paying the rest of the total amount to the corresponding providers when completing the activity.

The prices are determined either by person, by couple and/or by distinctions between children and adults, depending on the offer and the provider. There are special discounts and prices for groups of more than 15 people: groups, schools, stag parties, birthday celebrations, etc.

In the cases where the price is shown in a currency other than the Euro, the current exchange rate indicated by the European Central Bank at the time of the reservation will be applied.

This Company guarantees its Clients the best price in leisure activities. Therefore prices are constantly updated. In this way, OkLanzarote offers to its Clients the opportunity to send information about a lower price offered by the same provider and in the same currency if found, and the difference will be refunded, provided that it is within 48 hours of the reservation. The procedure for requesting the return is detailed on the website (“Price Guarantee” section).

The price never includes tips for tour guides.

8. Method of Payment

The payment procedure will depend on the policy of each provider, although, in general, a portion will be paid for the reservation and the rest will be paid in cash at the time of the activity. Both amounts are determined prior to payment.

The amount can be paid via credit card: VISA, MasterCard or American Express, as well as through PayPal. Consult with your bank regarding the surcharge for commissions that will be applied to the transaction. In no case will OkLanzarote be liable for any charges made by your bank in connection with the transaction, especially in connection with any charges resulting from currency exchange in payment.

OkLanzarote is not responsible for any problems that may occur when the Client makes payment with a card because it is an automatic process.

OkLanzarote will also not be responsible for any illegal charges that users may make on cards not owned by them.

9. Delivery of documentation

Once total or partial payment of the reservation has been made, OkLanzarote will send the User a reservation voucher to his or her email address.

After the formalization of the reservation, the User should review its content in order to identify possible errors in data entry. In order to make a correction, the User must call +34 928 493 216 or send an email to info@OkLanzarote.com, providing the identification details of the reservation.

10. Private excursions

When the User contacts OkLanzarote by any means in order to request the hiring of custom or private excursions not corresponding with any offer published on the website and that integrates specificities and requirements of the User, the User will be informed of and must accept in writing the specific conditions of hiring, payment and cancellation that will govern the custom contracted services, case by case.

11. Suggestions and complaints

Suggestions or opinions that contribute to improving and better satisfying the activities offered may be sent through the means indicated in the “Contact” section. Users may also rate the activity realized through the website with a maximum of 5 stars according to their satisfaction.

In the event of an incident, there are complaint sheets available to Clients at the office of OkLanzarote at the following address: Avda. José Mesa y López 15, 7B, de Las Palmas de Gran Canaria. You can also send an email to info@OkLanzarote.com.

12. Cookie policy

According to the provisions of Law 34/2002 on Ecommerce, we inform you that this website uses cookies. A cookie is a very small text file that can be saved on a computer’s hard drive to store some information about the user and can only be read by the website that issued said cookie. In no case will cookies be executable files or contain any virus. OkLanzarote uses cookies for the sole purpose of obtaining information about how users navigate the web pages of the OkLanzarote domain. In this way, OkLanzarote will be able to improve the services offered to its users by knowing, for example, which are in greatest demand. Therefore we use the Google Analytics service provided by Google, Inc., and the information about how the website is used will be directly transmitted and archived by Google on the United States servers that handle this information on our behalf with the sole purpose of providing us with activity reports for the website and Internet usage. In no case will your IP address be used by Google to link it with any other services that Google may lend you.

The cookies that we use do not collect the personal data of our users (names, surnames, address, bank details or any other data). In addition, in order to improve your privacy, we have proceeded to:

• Sign with Google a data processing agreement that ensures the use made of them will only be established by OkLanzarote;
• Encrypt your IP address so that Google does not have access to it, thus the statistical information in the cookies used by OkLanzarote is completely anonymous and provides us with exclusively statistical information.

Below we will detail the cookies used by OkLanzarote on this website:

The information provided to us by cookies is valuable to OkLanzarote because it helps us to improve the service we offer our users. However, and although we appreciate your acceptance of the cookies on the web pages of OkLanzarote, we remind you that you can configure your web browser to accept or reject the cookies that we send or for the browser to notify you when a server wants to save a cookie:

For Microsoft Internet Explorer, in the View menu, select Internet Options and access Advanced Options. For Firefox, in the Tools menu, select Page Information, Permissions, Set Cookies.

For Opera, in the Settings menu, select Options, Advanced tab, Cookies.

In case you use another browser, please consult its user manual. Google has also developed a browser plug-in that disables sending data to the Google Analytics tool, and you can download it here.

ABOUT THE USE OF GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google Inc., a Delaware company headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).

Google Analytics uses “cookies,” which are text files located on your computer, to help the website analyse the users’ use of the website. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted and stored by Google on servers in the United States.

Google will use this information on our behalf for the purpose of tracking your use of the website, compiling reports of website activity and providing other services related to website activity and Internet use.

Google may transfer such information to third parties when required by law, or when said third parties process the information on behalf of Google. Google will not associate your IP address with any other data available to Google.

You may refuse to treat data or information by refusing the use of cookies by selecting the appropriate settings in your browser; however, you should know that if you do, you may not be able to use the full functionality of this website.

You may also reject the use of cookies and the use of data related to the site (including your IP address) to Google, as well as prevent the processing of this data by Google by downloading and installing a plug-in at the following link.

By using this website you consent to the processing of information about you by Google in the manner and for the purposes indicated above.

13. Privacy policy and protection of sensitive information

By using this website, the user is responsible for the data provided. OkLanzarote is neither responsible for damages suffered by the User for data provided, nor responsible for their loss.

According to the criteria established in the Organic Law 15/1999, 13th of December, of Protection of Personal Data (LOPD for short) or regulations that replace it, in order to be able to render its services correctly, OkLanzarote needs your authorization in relation to the processing of your personal data.

By accepting this Privacy and Data Protection policy, you hereby certify that you understand and accept the possibility that OkLanzarote, solely for the purposes described below, may access Users’ data communications for review and analysis, through the web, email, or telephone.

The main purpose of processing personal data is the management and correct fulfilment of the contract between the user and OkLanzarote, including the publication of its proposals for leisure plans and the facilitation, as far as possible, of means for the resolution of disputes between both.

We may also use your information to provide you with information about products and services that may be of interest to you. If you do not want us to use your data in this way, please check the appropriate box on the order form or registration form.

In accordance with the provisions of the LOPD, the User is informed and accepts that the personal data provided by him or her, or that are provided in future, to OkLanzarote will be processed in a personal data file called CLIENTS, duly registered in the Registry of the Spanish Agency of Data Protection and whose title is held by OkLanzarote.

The processing of your data will always be performed under the strictest security systems available to OkLanzarote. The security measures to be applied will be those corresponding to the low level indicated in the Royal Decree 1720/2007 by which the Regulation approves the development of the Organic Law 15/1999 regarding protection of personal data.

Communication of Personal Data

The data collected will be stored and may be transferred in an encrypted form outside the European Union to one of our providers. By providing us with your personal data, you accept this transfer if it occurs.

Your information will not be communicated to third parties, except in the following cases:

a. Once you have given your consent to the processing of your data for the provision of services performed by third parties for OkLanzarote, including payment processing, data analysis and design of new tourist services. OkLanzarote will only send the User’s personal information to its providers.

b. If we are required to disclose or share your personal data in order to comply with any legal, administrative or judicial obligation, or to protect the rights, property or security of OkLanzarote or our customers. This includes the exchange of information with other companies and organizations for the purpose of protecting against fraud and reducing credit risk.

c. OkLanzarote is acquired by a third party, in which case the personal data of its customers will be one of the assets transferred.

The user may at any time exercise his or her rights of opposition, access, rectification and cancellation by contacting the postal address of OkLanzarote, or sending an email to info@OkLanzarote.com.

Any changes to our data protection policy will be posted on this page and you will be notified by email. OkLanzarote reserves the right to unilaterally modify this privacy policy without prior notice. However, if substantial changes are made, the existence of such modification will be communicated to Users by email. Failure to receive objection on its part, OkLanzarote, within the periods established by Law, will understand the tacit consent to the new Policy by the User.

14. Copyrights, trademarks, software

All contents of the OkLanzarote.com website, including contents, brands, graphics, logos, icons, buttons, images and software, are owned by OkLanzarote or its content providers and are protected by national and international industrial and intellectual property laws.

The selection, compilation, ordering, programming, design and assembly of all the content of the website is the exclusive property of OkLanzarote and is protected by national and international standards of industrial and intellectual property. All software used on the website, owned by OkLanzarote or its software providers, is protected by national and international intellectual and industrial property laws.

Any other use of the content or photographs of the website, including the reproduction, modification, distribution, transmission, subsequent publication, exhibition or total or partial representation of the same without the express consent of OkLanzarote or its providers is strictly forbidden.

15. Applicable legislation and jurisdiction

The conditions set forth herein shall be subject to and construed in accordance with Spanish law, the courts of Las Palmas de Gran Canaria being competent in case of conflict, without prejudice to the jurisdiction that may correspond to the user.

Any request, solicitation, notification or claim made by the User to OkLanzarote should be sent to the following address: info@OkLanzarote.com or to its registered office.

16. Partial or total annulment of contract clauses

Should any clause included in these general conditions be declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect that provision or the part thereof that is null or ineffective, with the general conditions remaining otherwise, such provision being, or the part thereof affected, inapplicable.

In this case, the clause that does not take effect will be replaced by a new one according to the current legality, with a wording and spirit as close as possible to the clause that would have become inapplicable.

17. Contact

You may contact OkLanzarote in the following ways:

• Local office: Avda. José Mesa y López 15, 7 B en Las Palmas de Gran Canaria.

• Telephone: +34 928 493 216 (M-F from 9:00 am to 8:00 pm, and Saturdays and holidays from 10:00 am to 6:00 pm)

• WhatsApp: +34 661 222 758 (every day from 8:00 am to 10:00 pm)

18. Modification of these General Conditions

OkLanzarote reserves the right to modify, limit or cancel these General Terms at any time.